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faq
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  • What is an Event?

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  • How do I activate pop-up reminders on my HeartGuide?

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  • How is my blood pressure average calculated in the dashboard of the Omron HeartAdvisor app? Is it different than the blood pressure average shown on the History tab?

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  • Why won’t the HeartAdvisor App transfer readings in the background?

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  • What do the various error messages on my HeartGuide mean?

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  • How can I reset my HeartGuide monitor and clear all the data?

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  • What should I do if my mobile device is lost or stolen?

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  • What is Walking Stride?

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  • How am I able to get notifications (email, SMS, call) on my HeartGuide?

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  • If I restore my HeartGuide to its original default settings, how do I transfer my data?

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  • I deleted the Bluetooth settings from my smart device. How do I pair the device with my HeartGuide again?

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  • How do I set goals on my HeartGuide ?

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  • Why won’t my HeartGuide connect to the HeartAdvisor mobile app?

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  • Why does the Omron HeartAdvisor app for Android require so many permissions prior to use?

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  • How do I enable the Bluetooth setting on my HeartGuide?

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  • How do I turn off my HeartGuide monitor?

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